Experience: Any years, even fresher can apply

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Qualification: Bachelor’s degree in any discipline – Commerce preferred

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Work Location: Ahmedabad

Skill Requirements:
 

• Basic knowledge of Computer operating system and MS office software

• Good command over written and verbal communication skills

• Good listening skills

• Logical reasoning and analytical skills

• Problem solving skills and ability to handle cases independently

• Team player

• Basic understanding of Ledger in Accounting

• Ability to define and write the Work process and extract Reports 

Preferred Skills:

 

• Knowledge of customer service principles and practices

• Effective listening & understanding of American English 

• 7 band and above in writing and listing in IELTS or GRE will be value added

• Effectiveness in doing Repetitive tasks

 

Role & Responsibilities:
 

• Defining and writing Work process and ensuring to be understood by all

• Follow the defined process and procedures

• Evaluating and analysing the customer issue from available data

• Identify and prioritize the issues as per client’s specifications

• Should be able to process information in response to queries, concerns and task assignments 

• Evaluate the defined process / task and provide suggestions at regular interval to make it better

• Interact with Leader/Manager to provide and process information in response to queries, concerns and task assignments

• Redirect problems to appropriate team member

• Monitoring and minutely listening to Sales calls

• Rating the calls, assessing and deriving verbal commitments made

• Analyzing the Sales deal and verifying the feasibility of the deal/plan within the defined time period

• Reporting about the Sales calls to the accountable authority 

• Generation of reports regarding the commission/incentive due to the respective Sales and Sales lead generation/support members

• Confirm the payments made

• Ensuring systematic and prompt reporting of work on daily basis.

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